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IT Analyst French/German/Dutch speaker

Poland, Krakow, added 18.10.2017

Expiring at : 18.11.2017

Trade: IT / Tech. Sector: Private Payment: Yes Language: English and French, Type of employment: Full-time job

Purpose of the job:

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

Route problems to internal I.M. support staff

Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Administer and provide User Access and Exit controls

Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s

Principal Accountabilities:

  • Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork
  • Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems
  • Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments
  • Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Knowledge, skills & experience:

  • Education – any formal background will be considered
  • Analytical and systematic problem solving skills required
  • The following will be considered an advantage:

o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

o Phone support experience

o Technical helpdesk or technical call center experience

Candidates without experience can also apply

Technical & customer specific training will be provided

Hands-on work experience with the following for experienced candidates

  • Windows Operating systems
  • Clients: Windows8, Windows7, Windows XP
  • Servers: Windows 2008, Windows 2003, Windows 2000
  • Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge: Desktop / Laptop / Peripheral devices (printers, scanners)
  • English – advanced
  • German/French/Dutch – fluent

Only candidates with full working rights in Poland can be considered.

We offer:

  • Life insurance
  • Private health insurance
  • MultiSport Card
  • Lunch & leisure vouchers
  • Clear career path in a growing multinational organization